This is Ken from Smart company.
How may I help you?
Can I talk to the manager please?
How can I help you?
The quality of your product is different from the sample.
Could you tell me how is it different?
This product is damaged unlike the sample.
We are very sorry for that.
I'd like to exchange it for new one.
May I have the item number?
The item number is abc-123
We'll confirm that.
I'd like to exchange it as soon as possible.
We exchange your item with a new one.
How many days for the items to arrive at my place
It will take a few days.
Thank you for the quick response.
Please let me know if you have any further concerns.
Sure. Thank you.
We apologize for any inconvenience this may have caused you.